Personalization: We treat each customer as an individual and work with them to meet their unique needs. This may include providing customers with customized products, solutions, personalized advice or service packages.
Needs Analysis: We deeply understand the needs of each customer, including listening to their opinions, collecting data, conducting market research, and establishing effective feedback mechanisms to better understand customer needs.
Flexibility: We can quickly adapt to changes in customer needs to provide customized solutions. This may involve the company's speed of reaction, ability to adapt, and ability to innovate.
Customer Participation: We have customized services requiring close cooperation with customers, including involving customers in product design, selecting specific features or services, and providing feedback.
Introduce The Whole Process From Consultation
To Order Completion
STEP 1 Icebreaker
Establish initial contact with customers by saying hello, introducing yourself and your company, etc.
STEP 2 Obtain information
Understand the customer's needs and background information, such as the customer's age, gender, occupation and preferences.
STEP 3 Understand needs
Guide customers to express their needs and ideas through open-ended questions.
STEP 4 Confirm needs
Confirm customer needs to ensure correct understanding.
STEP 5 Provide value
Provide corresponding products or service solutions based on customer needs, and explain their value and advantages.
STEP 6
Solving needs
Answering customers' questions and concerns, and resolving issues raised by them.
STEP 7
Product introduction
Detailed introduction to the features, functions and usage of the product, as well as the differences from similar products.
STEP 8 Objection handling
handle objections or complaints raised by customers and provide reasonable explanations or solutions.
STEP 9 Order closing
The process of completing an order, including confirming the order content, price, payment method, etc.
STEP 10 Closing the deal
Complete the order and thank the customer.
STEP 1 Icebreaker
Establish initial contact with customers by saying hello, introducing yourself and your company, etc.
STEP 2 Obtain information
Understand the customer's needs and background information, such as the customer's age, gender, occupation and preferences.
STEP 3 Understand needs
Guide customers to express their needs and ideas through open-ended questions.
STEP 4 Confirm needs
Confirm customer needs to ensure correct understanding.
STEP 5 Provide value
Provide corresponding products or service solutions based on customer needs, and explain their value and advantages.
STEP 6
Solving needs
Answering customers' questions and concerns, and resolving issues raised by them.
STEP 7
Product introduction
Detailed introduction to the features, functions and usage of the product, as well as the differences from similar products.
STEP 8 Objection handling
handle objections or complaints raised by customers and provide reasonable explanations or solutions.
STEP 9 Order closing
The process of completing an order, including confirming the order content, price, payment method, etc.
STEP 10 Closing the deal
Complete the order and thank the customer.
Provide Other Services Such As Finished Product Inspection,
On-site Material Inspection, Etc
Functional Testing
Functional testing is a kind of black box testing. It does not need to verify the internal code structure and characteristics of the software product. It only needs to detect whether the function of the software meets the requirements of the requirements specification.
Performance Testing
Testers conduct testing activities based on user needs to detect product performance in normal, peak, and abnormal environments.
Acceptance Testing
Acceptance testing: Also known as delivery testing, after the software product has undergone internal testing such as unit testing and integration testing, it needs to be tested with real users before the product goes online so that the product can meet the needs of users.
Security Testing
Refers to testers using various testing methods to verify the security level and defect issues of the software system, as well as its ability to prevent external attacks.
Provide After-sales Service Introduction
The importance of after-sales service
After-sales service is an important part of customer experience. Good after-sales service can improve customer satisfaction and loyalty, thereby promoting the development of the enterprise.
After-sales Service Content
Installation and debugging
Provide installation and debugging services to customers to ensure the normal operation of the equipment.
Daily maintenance
Provide daily maintenance services to customers, regularly inspect equipment, discover and solve problems in a timely manner, and ensure the stability and reliability of equipment.
Troubleshooting
When equipment fails, we provide customers with troubleshooting services, repair equipment in a timely manner, and reduce downtime.
Parts supply
Provide parts supply services to customers to ensure that equipment maintenance and parts replacement needs are met.
Technical support
Provide technical support services to customers, answer customer questions and problems, and guide customers to use equipment correctly.
Consulting services
Provide consulting services to customers, understand customer needs, and provide solutions and suggestions.
Provide After-sales Service Introduction
Professionalism
After-sales service personnel need to have professional skills and knowledge and be able to accurately judge and handle equipment failures.
Timeliness
After-sales service needs to respond to customer needs in a timely manner, solve problems quickly, and reduce downtime.
Reliability
After-sales service needs to ensure the reliability and stability of the service and ensure the long-term stable operation of the equipment.
Humanization
After-sales service needs to be customer-centered, pay attention to customer needs and experience, and provide considerate and personalized services.
Professionalism
After-sales service personnel need to have professional skills and knowledge and be able to accurately judge and handle equipment failures.
Timeliness
After-sales service needs to respond to customer needs in a timely manner, solve problems quickly, and reduce downtime.
Reliability
After-sales service needs to ensure the reliability and stability of the service and ensure the long-term stable operation of the equipment.
Humanization
After-sales service needs to be customer-centered, pay attention to customer needs and experience, and provide considerate and personalized services.
Shandong Huayue New Energy Co., Ltd is a supplier specializing in Solar tracking System design, research and development and production.
